Terms and Conditions

This page contains Dorset Patchworks' general Terms and Conditions.

These Terms and Conditions apply to all transactions between Dorset Patchworks and you, the customer.  The Terms and Conditions do not affect your statutory rights.  Please read them carefully.

We reserve the right to change the Terms and Conditions at any time. Any changes will take effect on the date they are posted on Dorset Patchworks' website.  These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. 

ORDERS

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Ordering goods may be done on our website.   We will acknowledge all orders electronically by e-mail.  Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance.  In the event that you have made an error in your order you must take reasonable steps to correct such error in a timely manner.  Once we accept your order a legally binding contract between you and us will take place once the goods have been dispatched or collected.  If we are unable to fulfil your order for any reason we will inform you by email or by telephone as quickly as is reasonably practicable.

Relevant statute requires that certain information or communication we send to you should be in writing.  In the circumstances, when you use our site, you accept that communication with us will be mainly  by electronic means.  For contractual purposes, you agree to this.  Further, you agree that all contracts and information and any other communication we provide to you electronically complies with our legal requirement that such communications be in writing.

PRICES

The total price payable will be stipulated at the time you place your order, whether or not the order has been acknowledged.  We reserve the right to adjust the price to reflect any increase in our suppliers' prices, or in respect of any tax or duty which we are required to levy, or if there is an error in or omission of the price for goods appearing on our website or for any adjustment which may be required due to postage costs.  We will inform you of the correct price and give you the opportunity to cancel the order.   Dorset Patchworks is not registered for VAT purposes.

MAKING A PAYMENT

All prices are shown in Pounds Sterling.  When you wish to make a purchase simply click on any item(s) you would like to purchase to put them into the shopping basket.  Once you have finished click on 'Order'.  Postage costs will be included in the total price and you will then need to complete the checking out process.

 

POST AND PACKAGING

 The cost of postage within the UK is as follows: - 

 Royal Mail 1st Class

- Orders under £20.00 are £3.50

- Orders over £20.01 and below £50.00 are £4.60

- Orders over £50.01 and below £100.00 are £6.75

- Orders over £100.01 are free

Royal Mail Tracked ® with Signature

 - Orders under £20.00 are £5.25

- Orders over £20.01 and below £35.00 are £6.25

- Orders over £35.01 and below £100.00 are £10.00

- Orders over £100.01 are free

Royal Mail Special Delivery Guaranteed by 1pm

- Orders under £50.00 are £10.00

- Orders over 50.01 and below £100.00 are £12.75 

- Orders over £100.01 are free

 

 

PLEASE NOTE:  ORDERS SENT BY ROYAL MAIL FIRST CLASS OR ROYAL MAIL SIGNED FOR FIRST CLASS ARE ONLY COVERED UP TO A LIMITED VALUE.  FOR ADDITIONAL PROTECTION FOR ORDERS IN EXCESS OF £50 IT IS RECOMMENDED THAT YOU SELECT THE ROYAL MAIL SPECIAL DELIVERY SERVICE.

 

For particularly heavy or bulky items, Parcel Force express48 may be used.  Delivery times for mail sent by first class mail is between 1 to 3 days and for Parcel Force express48 the delivery time is estimated to be 2 working days.  Dorset Patchworks cannot be held liable for these estimates and they should be used as a guide only.

Dorset Patchworks reserves the right to notify you in the event that the postage is significantly higher than the postage rate appearing at the checkout stage due to the weight or size of the order.  Dorset Patchworks will in these circumstances email you with details of the amended cost of postage and will only proceed with the order upon receiving confirmation from you in writing (this may be communicated by email) that you accept the amended postage rate.

Due to the introduction of the General Product Satefy Regulations as from 13th December 2024 Dorset Patchworks will no longer be able to accept orders from the following countries:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden as well as Northern Ireland

Dorset Patchworks will accept orders from countries in Europe Zone 3 and in World Zones 1, 2 and 3 as listed below.  Orders to those countries will be sent using Royal Mail International Tracked & Signed or Parcelforce Worldwide. 

European Countries 

Europe Zone 3

 Andorra, Georgia, Iceland, Liechtenstein, Moldova, Norway, Switzerland, Ukraine 

- Orders under £10.00 are £15.95

- Orders over £10.01 and below £50.00 are £16.70

- Orders over £50.01 are £19.20

 

The cost of postage to World Zone 1 countries listed below is as follows:-

 Canada, Hong Kong, Israel, Japan, South Africa

 - Orders under £10.00 are £22.40

- Orders over £10.01 and below £35.00 are £25.30

- Orders over £35.01 are £30.20

World Zone 2

The cost of postage to World Zone 2 countries listed below is as follows:-

Australia, New Zealand and Singapore

- Orders under £10.00 are £24.85

- Orders over £10.01 and below £35.00 are £28.10

 - Orders over £35.01 are £35.80

World Zone 3

The cost of postage to World Zone 3 country listed below:

United States of America

- Orders under £10.00 are £24.70

- Orders over £10.01 and below £35.00 are £27.65

- Orders over £35.01 are £31.85

 

Delivery times for overseas destinations are variable.  For European destinations estimated delivery is between 2-11 working days and for countries in World Zones 1, 2 and 3 (as listed above) the estimate is 3-11 working days.  Dorset Patchworks cannot be held liable for these estimate and they should be used as a guide only.

If your country is not listed within the World Zones, please contact us and we will provide an estimate.

Dorset Patchworks will obtain additional compensation cover from Royal Mail if requested by you.  Please contact Dorset Patchworks for details of the cost of such additional compensation cover.

Dorset Patchworks will obtain proof of postage.

Dorset Patchworks reserves the right to notify you in the event that the postage to your chosen destination is significantly higher than the postage rate due to the weight or size of the order.  Dorset Patchworks will in these circumstances email you with details of the amended cost of postage and will only proceed with the order upon receiving confirmation from you in writing (this may be communicated by email) that you accept the amended postage rate.

Dorset Patchworks will not accept orders from customers where a delivery address is a PO Box.

If you provide us with incorrect delivery details which results in non-delivery of your order or the return of your order we reserve the right to charge additional postage to re-send your order to the correct address.

 

DUTY PAYMENTS AND CUSTOMS

 

Products delivered to some destinations overseas may be subject to taxes, fees, levies or other charge.  The recipient of goods sent by Dorset Patchworks to an overseas destination is responsible for any import duty, taxes or otherwise which may be payable.  Dorset Patchworks has no control over such charges and cannot be held liable for any such duties.  If you require information about import duties you should contact your local customs office for further information before placing an order.

 

CANCELLATION AND REFUNDS POLICY

Right to Cancel

You have the right to cancel this contract within 14 days without giving reasons.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right to cancel, you must inform us, Dorset Patchworks, 41 St Andrew's Road, Bridport, Dorset DT6 3BJ, Tel:  07765 355669, email: [email protected] of your decision to cancel this contract in a clear statement (e.g. a letter sent by post or by email).  Upon receipt of your request to cancel we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.  You may use the wording on the following model cancellation form, but this is not obligatory:

To:  Dorset Patchworks, 41 St Andrew's Road, Bridport, Dorset DT6 3BJ,

        Email:  [email protected]  Tel:  07765 355669

I/We [*]  hereby give notice that I/We [*]  cancel my/our [*] contract of sale of the following goods:

Ordered on [*]/Received on [*],

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if cancellation is notified on paper),

Date

[*]  Delete as appropriate

You must provide your name, geographical address, details of the order you wish to cancel and, where available, your telephone number and email address.  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.  To exercise your right to cancellation, you are obliged to retain possession of the goods and take reasonable care of them and then return the item(s) within 14 days of providing written confirmation of your request to cancel your order..  The cost of returning goods is at your expense and it is recommended that returned goods are sent by 1st class registered post, or an alternative secure method, for your own protection.  Dorset Patchworks cannot be held liable for items that are mislaid or damaged in the post.

Effect of cancellation

If you cancel this contract, we will reimburse to you all payments received from you.  It does not include the cost of returning the goods to us, which is your responsibility.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.  We will withhold reimbursement until we have received the goods back.

Your right to return products does not apply to items made to your specification or that have been personalised.  Any goods that have a manufacturing defect will be replaced or refunded.

These Terms and Conditions do not affect your statutory rights.

COMPLAINTS

We hope that you will be entirely satisfied with any goods purchased from us but in the unlikely event you have a complaint this should be addressed to Dorset Patchworks, 41 St Andrew's Road, Bridport, Dorset DT6 3BJ.

COLOUR REPRESENTATION

The colours of products appearing on our website are a close representation and are as accurate as is reasonably practicable.  We cannot accept responsibility for any variation in colour caused by browser software on customers' computers.

CARE INSTRUCTIONS FOR QUILTS

Unless otherwise stipulated in the item description, all our patchworks and quilts for sale are handmade using a domestic sewing machine and finished by hand.  We recommend that our quilts be handled with care.  The quilts may be washed with like colours on a gentle cycle and line dried or in a tumble drier on a cool setting.  Some shrinkage is to be expected (in the region of 5-7%).  Fabric used to make the patchworks and quilts is not pre-washed by Dorset Patchworks, unless otherwise indicated.

PRIVACY AND COOKIES

GENERAL DATA PROTECTION REGULATIONS (GDPR)

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services and does not apply to the practices of third parties that we do not own or control.

1. Personal information we collect

Information Collected

Personal data is collected when you purchase a product from Dorset Patchworks, engage with us on social media, when you contact us by means of a query or otherwise or when you leave a review.

To fulfil your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you are ordering.  You may also choose to provide us with additional personal information (for a custom order, a patchwork quilt for example), or if you contact us directly. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.   For example, your details may need to be passed to a third party to supply or deliver the product that you ordered and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart

2. The legal bases relied on to collect, use, and share personal information

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

Data collected by this site is used to:


a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third parties for goods delivery purposes.

- When engaging on social media, your social media username so that we may respond to comments or queries.

3. The third parties with whom we share personal information

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Service providers.  We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies and our IT hosting company.   We will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Compliance with laws.   We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4.   How Your Personal Data Is Protected

We secure access to all transactional areas of our website and apps using ‘https’ technology.

5. The length of time we keep personal information

Data Retention

Whenever we collect or process your personal data we will only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

For orders, we will keep the personal data you give us for four years so we can comply with our legal and contractual obligations.

6. Your rights regarding our use of your personal information and our contact details

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.   We describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
  • Change, restrict, delete.  You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
  • Object.  You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  • Complain.  If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Devi Chapman, am the data controller of your personal information. If you have any questions or concerns, you may contact me at [email protected]. Alternately, you may mail us at:

Dorset Patchworks, 41 St Andrews Road, Bridport, Dorset DT6 3BJ, England.

LINKS

We have included links to other websites within our own site.  Dorset Patchworks has no control over the content or accuracy of any information contained in external sites. The main purpose of including external links is to provide you with additional product information such as colours, ranges of fabric lines.  Dorset Patchworks cannot be held liable for the content or other websites.

LAW

English law will govern any claim arising from a dispute between you and Dorset Patchworks in connection with products purchased through this site and any dispute or claim shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.