Terms and Conditions
This page contains Dorset Patchworks' general Terms and Conditions.
These Terms and Conditions apply to all transactions between Dorset Patchworks and you, the customer. The Terms and Conditions do not affect your statutory rights. Please read them carefully.
We reserve the right to change the Terms and Conditions at any time. Any changes will take effect on the date they are posted on Dorset Patchworks' website. These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Ordering goods may be done on our website. We will acknowledge all orders electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. In the event that you have made an error in your order you must take reasonable steps to correct such error in a timely manner. Once we accept your order a legally binding contract between you and us will take place once the goods have been dispatched or collected. If we are unable to fulfil your order for any reason we will inform you by email or by telephone as quickly as is reasonably practicable.
Relevant statute requires that certain information or communication we send to you should be in writing. In the circumstances, when you use our site, you accept that communication with us will be mainly by electronic means. For contractual purposes, you agree to this. Further, you agree that all contracts and information and any other communication we provide to you electronically complies with our legal requirement that such communications be in writing.
The total price payable will be stipulated at the time you place your order, whether or not the order has been acknowledged. We reserve the right to adjust the price to reflect any increase in our suppliers' prices, or in respect of any tax or duty which we are required to levy, or if there is an error in or omission of the price for goods appearing on our website or for any adjustment which may be required due to postage costs. We will inform you of the correct price and give you the opportunity to cancel the order. Dorset Patchworks is not registered for VAT purposes.
MAKING A PAYMENT
All prices are shown in Pounds Sterling. When you wish to make a purchase simply click on any item(s) you would like to purchase to put them into the shopping basket. Once you have finished click on 'Order'. Postage costs will be included in the total price and you will then need to complete the checking out process.
POST AND PACKAGING
The cost of postage within the UK is as follows: -
Royal Mail 1st Class
- Orders under £20.00 are £2.50
- Orders over £20.01 and below £35.00 are £3.50
- Orders over £35.01 and below £100.00 are £4.50
- Orders over £100.01 are free
Royal Mail Signed For ® First Class
- Orders under £20.00 are £2.50
- Orders over £20.01 and below £35.00 are £4.50
- Orders over £35.01 and below £100.00 are £6.75
- Orders over £100.01 are free
Royal Mail 1st class post or Royal Mail Signed For is used for all our deliveries under £100.00. Orders over the value of £100.01 will be sent by first class post, although for particularly heavy or bulky items, Parcel Force express48 will be used. Delivery times for mail sent by first class mail is between 1 to 3 days and for Parcel Force express48 the delivery time is estimated to be 2 working days. Dorset Patchworks cannot be held liable for these estimates and they should be used as a guide only.
Dorset Patchworks reserves the right to notify you in the event that the postage is significantly higher than the postage rate appearing at the checkout stage due to the weight or size of the order. Dorset Patchworks will in these circumstances email you with details of the amended cost of postage and will only proceed with the order upon receiving confirmation from you in writing (this may be communicated by email) that you accept the amended postage rate.
Dorset Patchworks will accept online orders from the following countries:
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and Ukraine.
The cost of postage to European countries listed above is as follows: -
- Orders under £10.00 are £5.50
- Orders over £10.01 and below £50.00 are £15.00
- Orders over £50.01 are £17.50
Rest of the World
Australia, Canada, Hong Kong, India, Israel, Japan, Kuwait, New Zealand, South Africa, Saudi Arabia, Singapore, Turkey, United Arab Emirates, United States of America.
The cost of postage to countries in the 'rest of the world' listed above is as follows
- Orders under £10.00 are £8.00
- Orders over £10.01 and below £35.00 are £17.00
- Orders over £35.01 are £20.00
Deliveries to European destinations and the Rest of the World, as listed above, will be sent out using Royal Mail International Standard Mail or by Royal Mail International Tracked & Signed or Parcelforce Worldwide. Delivery times for overseas destinations are variable. For European destinations estimated delivery is between 2-11 working days and for the rest of the world (as listed above) the estimate is 3-11 working days. Dorset Patchworks cannot be held liable for these estimate and they should be used as a guide only.
Dorset Patchworks will obtain additional compensation cover from Royal Mail if requested by you. Please contact Dorset Patchworks for details of the cost of such additional compensation cover.
Dorset Patchworks will obtain proof of postage.
Dorset Patchworks reserves the right to notify you in the event that the postage to your chosen destination is significantly higher than the postage rate due to the weight or size of the order. Dorset Patchworks will in these circumstances email you with details of the amended cost of postage and will only proceed with the order upon receiving confirmation from you in writing (this may be communicated by email) that you accept the amended postage rate.
Dorset Patchworks will not accept orders from customers where a delivery address is a PO Box.
If you provide us with incorrect delivery details which results in non-delivery of your order or the return of your order we reserve the right to charge additional postage to re-send your order to the correct address.
DUTY PAYMENTS AND CUSTOMS
Products delivered to some destinations overseas may be subject to taxes, fees, levies or other charge. The recipient of goods sent by Dorset Patchworks to an overseas destination is responsible for any import duty, taxes or otherwise which may be payable. Dorset Patchworks has no control over such charges and cannot be held liable for any such duties. If you require information about import duties you should contact your local customs office for further information before placing an order.
CANCELLATION AND REFUNDS POLICY
Right to Cancel
You have the right to cancel this contract within 14 days without giving reasons.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right to cancel, you must inform us, Dorset Patchworks, 41 St Andrew's Road, Bridport, Dorset DT6 3BJ, Tel: 07765 355669, email: Enquiries@dorsetpatchworks.co.uk of your decision to cancel this contract in a clear statement (e.g. a letter sent by post or by email). Upon receipt of your request to cancel we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay. You may use the wording on the following model cancellation form, but this is not obligatory:
To: Dorset Patchworks, 41 St Andrew's Road, Bridport, Dorset DT6 3BJ,
Email: Enquiries@dorsetpatchworks.co.uk Tel: 07765 355669
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
Ordered on [*]/Received on [*],
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if cancellation is notified on paper),
[*] Delete as appropriate
You must provide your name, geographical address, details of the order you wish to cancel and, where available, your telephone number and email address. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. To exercise your right to cancellation, you are obliged to retain possession of the goods and take reasonable care of them. The cost of returning goods is at your expense and it is recommended that returned goods are sent by 1st class registered post for your own protection. Dorset Patchworks cannot be held liable for items that are mislaid or damaged in the post.
Effect of cancellation
If you cancel this contract, we will reimburse to you all payments received from you. It does not include the cost of returning the goods to us, which is your responsibility.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back.
Your right to return products does not apply to items made to your specification or that have been personalised. Any goods that have a manufacturing defect will be replaced or refunded.
These Terms and Conditions do not affect your statutory rights.
We hope that you will be entirely satisfied with any goods purchased from us but in the unlikely event you have a complaint this should be addressed to Dorset Patchworks, 41 St Andrew's Road, Bridport, Dorset DT6 3BJ.
The colours of products appearing on our website are a close representation and are as accurate as is reasonably practicable. We cannot accept responsibility for any variation in colour caused by browser software on customers' computers.
CARE INSTRUCTIONS FOR QUILTS
Unless otherwise stipulated in the item description, all our patchworks and quilts for sale are handmade using a domestic sewing machine and finished by hand. We recommend that our quilts be handled with care. The quilts may be washed with like colours on a gentle cycle and line dried or in a tumble drier on a cool setting. Some shrinkage is to be expected (in the region of 5-7%). Fabric used to make the patchworks and quilts is not pre-washed by Dorset Patchworks, unless otherwise indicated.
PRIVACY AND COOKIES
For the purposes of fulfilling your order it is necessary for Dorset Patchworks to collect and store certain personal information, which includes your name, address, email and telephone contact details. Dorset Patchworks will not disclose, give or sell your personal information to third parties.
Cookies are used by Dorset Patchworks to aid with performance of its website. These cookies gather information on visitor traffic to our site although the identity of a visitor is anonymous. Cookies are used to help us improve our website.
We have included links to other websites within our own site. Dorset Patchworks has no control over the content or accuracy of any information contained in external sites. The main purpose of including external links is to provide you with additional product information such as colours, ranges of fabric lines. Dorset Patchworks cannot be held liable for the content or other websites.
English law will govern any claim arising from a dispute between you and Dorset Patchworks in connection with products purchased through this site and any dispute or claim shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.